Customer Stories

Case Study


Our customer visited First Floors following recommendation by a previous customer. His home was a beautiful detached Victorian family home where he lives with his family in Giffnock. The existing floor was an original pine floor but that they found it noisy, draughty and cold. With a busy family life he wanted a floor that would withstand high heels, football boots and muddy shoes. He wanted his hall, living room and dining room to be installed with the same flooring throughout. After he had been to the showroom to view the wood flooring options, we took a section of samples to his home so he could see how they looked and for an accurate measurement. He opted for a stunning modern clean looking engineered wood floor in a brushed and oiled finish from one of our most popular brands.

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The brushed and oiled oak floor that our customer chose was fitted by Kenny, a highly skilled and talented fitter who regularly fits more complicated wood flooring parquet designs (images of these installations can be seen on our social media accounts). Prior to the installation, the skirting was removed using a plating method, and the fitting was carried out with no issues and was completed within the estimated two days. A high-quality underlay was used, as it has thermal insulating and soundproofing properties.


Our customer was incredibly happy with the finished result, and as you can see it’s a complete transformation even though he was swapping the original wood floor for a beautiful oak board. He has noticed a huge improvement in walking on his new floor in terms of soundproofing, and he has noticed that his home is much warmer due the underlay that was used. As a self-proclaimed fussy customer, he was so happy with the installation that he has now ordered a bespoke rug to match is décor as well as bedroom carpet for his son.

Customer Reviews

First Floors

Customer Reviews

Anna Smylie April 2021

Fantastic service. David gave me great advice on which flooring would be most suitable for my business premises. Within the week Steven came to fit the flooring and, as promised, was in and out in a day. Can’t recommend this local Company enough. Anna Smylie ZuZu Giffnock.

Dawn Henry November 2021

We recently purchased engineered oak flooring and carpets from First Floors. The customer service from David and team was exceptional. We had just moved home from overseas and bought a house with no floors so we did not have access to allow First Floors to measure. Theye allowed us to use our own measurements as we wanted the floors laid ASAP once we had the keys. The floor is beautiful and laid very professionally (thanks Steven). The carpets are also lovely and exactly what I wanted. The only thing I would change about the experience would be to have First Floors assess the house in advance. We have fire doors which were a problem the day the carpets were laid. This was not the issue of First Floors and it was resolved quickly. Thanks again David, we would highly recommend First Floors to anyone.

Ian and Lesley Proctor January 2022

Another Great Job Done!!
Just had our third floor project in seven years completed by First Floors once again.
Great service from David and his showroom team from assisting in the selection of materials through to arranging the installation. Chris and his team worked tidily and efficiently on the hardwood flooring with great attention to detail. Gordon who fitted the stair carpet was very professional in his work and was able to resolve some problematic details to our entire satisfaction.
Would definitely recommend First Floors.

Gavin Reid 18/08/20

We recently had First Floors install laminate flooring in our lounge and hallway and are absolutely delighted with the final result! It has been finished to a high standard with great attention to detail.

Having had a rough idea of what we were looking for, David helped find the perfect flooring for both rooms.

We were booked in quickly and kept informed throughout the process.

We would definitely recommend and use again.

Christine Sharp 23/08/20

Wee have recently had a new laminate floor laid in our upstairs hall. We are very happy with the result and feel the level of workmanship and finishing detail was excellent

Chris Milne 30/08.20

Excellent service from first point of contact. Staff took time to discuss and review options, then worked to suitable timescale based around my schedule.
Work completed on time and to a very high standard, delighted with results.

Ainsely Meldrum 10/09/20

Honestly so chuffed with my new floor. Everyone has been so helpful especially after I ran into issues on my end and had to delay getting my skirting on - everyone I spoke to has been so flexible, the joiner who fit the floor was really pleasant and quick too. Highly recommend!