Customer Stories - Case Study
Our customer visited First Floors following recommendation by a previous customer. His home was a beautiful detached Victorian family home where he lives with his family in Giffnock. The existing floor was an original pine floor but that they found it noisy, draughty and cold. With a busy family life he wanted a floor that would withstand high heels, football boots and muddy shoes. He wanted his hall, living room and dining room to be installed with the same flooring throughout. After he had been to the showroom to view the wood flooring options, we took a section of samples to his home so he could see how they looked and for an accurate measurement. He opted for a stunning modern clean looking engineered wood floor in a brushed and oiled finish from one of our most popular brands.
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The brushed and oiled oak floor that our customer chose was fitted by Kenny, a highly skilled and talented fitter who regularly fits more complicated wood flooring parquet designs (images of these installations can be seen on our social media accounts). Prior to the installation, the skirting was removed using a plating method, and the fitting was carried out with no issues and was completed within the estimated two days. A high-quality underlay was used, as it has thermal insulating and soundproofing properties.
Our customer was incredibly happy with the finished result, and as you can see it’s a complete transformation even though he was swapping the original wood floor for a beautiful oak board. He has noticed a huge improvement in walking on his new floor in terms of soundproofing, and he has noticed that his home is much warmer due the underlay that was used. As a self-proclaimed fussy customer, he was so happy with the installation that he has now ordered a bespoke rug to match is décor as well as bedroom carpet for his son.