TERMS OF BUSINESS

  1. ALL FLOOR COVERINGS AND REMOVABLE ITEMS MUST BE REMOVED PRIOR TO INSTALLATION.

 

  1. ALL FLOORS MUST BE IN A REASONABLE CONDITION SO THAT INSTALLATION CAN COMMENCE UPON ARRIVAL. THEY MUST BE COMPLETELY DRY, CLEAN AND FREE FROM DUST.

 

  1. WHERE IT HAS NOT BEEN POSSIBLE TO SEE THE FLOOR IN ITS NATURAL STATE PRIOR TO INSTALLATION AND THE FLOOR IS SEVERELY UNEVEN, IT MAY BE NECESSARY TO SHEET THE FLOOR. THIS WILL INCUR AN EXTRA COST.

 

  1. HDF AND SOLID WOOD, WHEN CUT, CREATE SAWDUST.  IT IS ADVISABLE TO PROTECT ALL OTHER HOUSEHOLD ITEMS DURING INSTALLATION.

 

  1. THE COMPANY DOES NOT TAKE RESPONSIBILITY FOR FITTING FLOORS ON AN UNEVEN SUB-FLOOR.

 

  1. DOORS REQUIRING CUTTING WILL BE CHARGED AT £35.00 EACH (THIS CANNOT BE ASCERTAINED IN ADVANCE).

 

  1. PAYMENT FOR MATERIALS AND INSTALLATION IS DUE PRIOR TO INSTALLATION. PAYMENT CAN BE MADE BY CARD OR VIA BACS.

 

  1. WHILST EVERY EFFORT WILL BE MADE TO AVOID DISRUPTING ANY CONCEALED/SUB-FLOOR PIPES AND CABLES DURING INTALLATION, THE COMPANY DOES NOT ACCEPT RESPONSIBILITY FOR ANY ACCIDENTAL DAMAGE TO CONCEALED PIPE SUPPLIES.

 

  1. ALL GOODS REMAIN THE PROPERTY OF FIRST FLOORS UNTIL PAYMENT HAS BEEN RECEIVED IN FULL.

 

  1. THE COMPANY DOES NOT ACCEPT RESPONSIBILTY FOR DAMAGE TO FLOORS AND FURNITURE WHERE  ROOMS ARE NOT ENTIRELY EMPTY.

 

  1. ALL FLOORS WILL EXPAND AND CONTRACT DUE TO TEMPERATURE VARIANCES. ROOMS SHOULD BE WELL VENTILATED AT ALL TIMES. THE COMPANY DOES NOT ACCEPT RESPONSIBILITY FOR NEW FLOORS WHERE EXPANSION AND CONTRACTION HAS OCCURRED AS THIS IS A NATURAL PROCESS.

 

  1. ALL SAMPLES PROVIDE A SMALL REPRESENTATION OF THE CHARACTERISTICS OF THE FINISHED PRODUCT. LARGER AREAS WILL CONTAIN A VARIATION OF COLOUR, GRAIN AND TEXTURE.

 

  1. PHOTO BLEACHING HAPPENS ON WOOL AND NATURAL FIBRES, ESPECIALLY WHEN VERY LITTLE DYE IS USED ON THE FIBRE (E.G. WITH CREAMS AND BEIGES).  EXPOSURE TO LIGHT CHANGES THE COLOUR OF THE WOOL GRADUALLY OVER TIME, RATHER LIKE OUR HAIR BLEACHING NATURALLY IN THE SUN. THIS IS A NATURAL PHENOMENON AND WILL HAVE NO DETRIMENTAL EFFECT ON THE WEAR OF THE CARPET.

 

  1. CANCELLATION OF LESS THAN ONE WEEK PRIOR TO INSTALLATION WILL RESULT IN A 50% CANCELLATION FEE OF THE ORIGINAL SUM AGREED.

 

  1. IT IS THE CUSTOMERS RESPONSIBILITY TO DISPOSE OF WASTE.

 

  1. ALL TIMBER PRODUCTS ARE A NATURAL PRODUCT AND CONTAIN SAP WOOD, KNOTS, SHIMMERS AND SHAKES. THESE ARE PART OF THE NATURAL MAKEUP OF WOOD FLOORING.

 

  1. THROUGHOUT A LIFETIME HARD FLOORS WILL EXPERIENCE A NATURAL EXPANSION AND SHRINKAGE CREATING INDIVIDUAL CHARACTER AND APPEARANCE. THE COMPANY DOES NOT TAKE RESPONSIBILITY FOR THE NATUARAL SHRINKAGE OR EXPANSION OF HARD FLOORS.

 

  1. ALL FLOORS ARE SPECIFICALLY ORDERED FOR THE CONTRACT. THE COMPANY IS UNABLE TO REFUND ANY SPARE PACKS.

                     

  1. MANUFACTURERS CAN NOT GUARANTEE A COLOUR MATCH BETWEEN CARPET WIDTHS.

 

  1. ALL FLOOR COVERING PRODUCTS ARE COVERED BY A MANUFACTURER’S WARRANTY. NO OTHER WARRANTIES, EITHER EXPRESSED OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, ARE PROVIDED. ANY WARRANTY OFFERED BY THE MANUFACTURER IS DIRECT FROM THE MANUFACTURER AND NOT FIRST FLOORS. PLEASE SEE MANUFACTURERS’ SEPARATE WARRANTIES FOR THE TERMS OF THEIR WARRANTIES.

 

  1. WE CANNOT OFFER REFUNDS ON MATERIALS ORDERED – ALL PRODUCTS ARE ORDERED AND BROUGHT IN SPECIFICIALLY FOR EACH CUSTOMER’S REQUIRMENTS – WE THEREFORE CANNOT ACCEPT RETURNS OR OFFER REFUNDS ON ANY MATERIALS ORDERED.

 

  1. ANY UPLIFT/REMOVAL COSTS ARE QUOTED UNSEEN. WE RESERVE THE RIGHT TO CHARGE EXTRA LABOUR TIME FOR ISSUES THAT MAY ARISE FOR INSTANCE FLOORING THAT HAS BEEN STUCK DOWN TO THE SUB FLOOR.

 

 

WINTER SALE*
10% off all products is for a limited time only and excludes fitting costs and ancillaries.


Customer Reviews

First Floors

Customer Reviews

Gavin Reid 18/08/20

TrustPilot
We recently had First Floors install laminate flooring in our lounge and hallway and are absolutely delighted with the final result! It has been finished to a high standard with great attention to detail.

Having had a rough idea of what we were looking for, David helped find the perfect flooring for both rooms.

We were booked in quickly and kept informed throughout the process.

We would definitely recommend and use again.

Christine Sharp 23/08/20

TrustPilot
Wee have recently had a new laminate floor laid in our upstairs hall. We are very happy with the result and feel the level of workmanship and finishing detail was excellent

Chris Milne 30/08.20

TrustPilot
Excellent service from first point of contact. Staff took time to discuss and review options, then worked to suitable timescale based around my schedule.
Work completed on time and to a very high standard, delighted with results.

Ainsely Meldrum 10/09/20

TrustPilot
Honestly so chuffed with my new floor. Everyone has been so helpful especially after I ran into issues on my end and had to delay getting my skirting on - everyone I spoke to has been so flexible, the joiner who fit the floor was really pleasant and quick too. Highly recommend!